Your Go-To-Negotiation Expert
Southwest Airlines is in the transportation business, right? Nope. Not quite. According to Southwest Airlines CEO Gary Kelly, Southwest Airlines is in the hospitality business. Last week, I had the privilege of attending a small group session of national thought leaders where we were encouraged to ask him “anything we wanted.” The
Have you ever faced a situation that was not at all what you first expected? A few days ago I saw the newly translated version of my book Ask Outrageously! So exciting! However, when I examined the cover it looked different than what I anticipated. Although I wrote the book
When we talk about gossiping and spreading rumors, we often think of people with nothing better to do. Surprisingly, research supports the fact that workplace rumors are usually true. But work drama caused by gossiping and “stirring the pot” is common and expensive as I discuss in this recent FOX
Have you ever had something really exciting happen and were at a loss for words? Last week this happened to me and here’s what I’d like to say… The words “thank you” are an appropriate response in almost any situation. Expressing gratitude elevates the mood of conversations and makes you
I’m normally not a March Madness fan. However, this year my alma mater Texas Tech University made it to the Elite Eight (very exciting!). One thing I loved was Tech’s coach Chris Beard’s response to the media attention. He didn’t take all the credit for the Red Raider wins and
Last week I went to return a pair of pants. A sign at the store’s checkout counter read, “No refunds without receipt.” The stakes weren’t high. I could always donate. But I wanted a return. While standing in a long line, I felt like I was breaking the rules. My heart rate increased. Surprisingly,
Do you ever go to a meeting or social event and feel like you don’t fit in? I can feel that way when I’m around people who are more detail-oriented and technical in their thinking. Monthly I meet with a group of professional women called the “Diamonds” which is short for
During the holidays we spend more time thinking about what other people want. In our quest to find the perfect gift, we agonize over what will bring the most joy to others. Actually, this same thought process is helpful when preparing for a negotiation. Considering how your request benefits others
Excuse me. May I bother you for a quick question? Have you ever had someone ignore you or act like you are an inconvenience? Does that type of response shut you down? Or do you see that behavior as a challenge? I chose to interpret someone’s dismissal as a “double dog
The most surprising result when doing the research for my new book, Ask Outrageously! The Secret to Getting What You Really Want, was the requests people won’t make. In the short video below I discuss the #1 thing people are afraid to ask for in their personal lives. People would rather ask to borrow money than
Ever feel like you have two left feet especially when it comes to making a great first impression? I sure did the other day when I discovered I put the left shoe of two different shoes in my bag. What would you do? I thought of two possible options: present in the
If you traveled this summer then you probably saw impatient people. Last week my fellow travelers and I watched someone become aggravated and even rude to our flight attendants. He loudly complained his “frequent flyer status” hadn’t provided him with the seat he wanted. The airline employee replied, “Sir, when