Your Go-To-Negotiation Expert
My Business Manager, Zan, recently told me a story from her previous job at an elevator company. Her best customer called and complained almost daily about the elevators in his facility. These weren’t safety problems or even major concerns. She finally determined that the source of Mr. Complainers frustration was
A few weeks ago I watched one of the worst led meetings ever. Instead of getting to the heart of the matter, leaders allowed an outsider to derail and delay the real issues. As tempers flared, the president relinquished control to attendees. Instead of clarifying issues and communicating an action plan,
In the spring I spoke at the beautiful Bellagio hotel in Las Vegas. I even played a little video poker. Three hours of playing seemed like a good entertainment value for my $20 investment. Most of us know the odds aren’t in our favor when we gamble. How would those
My daughter just completed cheer camp and arrived home exhausted. However, she and her friends also had a renewed excitement about cheering, gymnastics and even going back to school in the fall. Tough situations can be the best learning experiences (some call it getting wiser). It’s also important to be intentional about
Ever try to make things better and you only made things worse? Recently the JV cheer moms and I were sitting around waiting to make our appearance at an event. We were hot. I pulled out a hand-held battery operated fan to cool us down. One mom didn’t really like
Last Monday, I experienced a breakdown. It started with a “snake emergency.” A four foot rat snake was lounging in our garage. I was late for an appointment and the snake needed to leave before my daughter came home from school. Did I mention my husband was out of town? The snake was
I recently spoke at a national convention in St. Louis. I was so excited to speak in St. Louis because it was a great convention and also the city where I lived until I was 9 years old. While there, I visited my childhood friend (pictured above), my elementary school and even my childhood
When I was a sophomore in college, I spilled salad dressing on my formal dress. My dad said, “Just hold your flowers down and those ribbons will cover it. No one will notice.” Dad is always positive and has a solution. My dad, Col. Byron R. Byars, Jr., USA (Ret),
Really, this shouldn’t be funny – but I can’t stop laughing and shaking my head about it. I was recently at our neighborhood homeowners’ meeting where several of us disagreed with actions taken by our association leadership. Apparently, my words made one of my neighbors very angry. He wanted to make
The first rule in successful negotiations is rarely discussed. To negotiate from a position of strength, you must look out for number one…YOU. Whether you run a business, a team or a household, you must consider your needs and well-being first before you can influence at a high level. No, you’re not being too
How are your New Year’s resolutions holding up now that the year is half over? Did you make any? According to research, only 45% of people make New Year’s resolutions and by now, 75% have abandoned them. To put the odds in your favor, stop using the word “resolution” and start using these four powerful words I discuss
What would you do if you had an amazing opportunity and nothing to wear? Last week, I found out with very short notice that I’d be on FOX news in DC. Unfortunately, the jacket I brought with me was the exact color of the interview couch. Thankfully, I was attending