Resources for Training & Development Professionals

Handout & Assessments

Handout ATD2021: Negotiate the Change You Didn’t Want

TD Magazine Article: No More Drama

Negotiate Like a CEO

Negotiate Like a CEO (Spanish Version)

Assessment: How Well Do You Ask? 

Assessment: What’s My DEAL Style?

Assessment: What’s Their DEAL Style?

Assessment: Spot Your Complainer’s Type

Additional Assessments

Articles & Videos

TEDx Talk: The World NEeds You to Ask Outrageously!

What Have I Gotten Myself Into Now? TEDxSMU Article 

Walk, Talk, & Negotiate Like a Pro

Negotiate Tough Times Resources

Videos and Webinars

Tools & White Papers

DEAL Conversation Strategies

Conversation Strategies per Complainer Type

High-Performers White Paper

Interview Questions to Avoid Hiring Complainers